Customer Frequently Asked Questions

General

What is One Hour Translation all about?
Who can benefit from the service?
Why should I use One Hour Translation?
What kind of materials can be translated?
How does it work?
What languages do you offer translation service for?
What languages do you offer Proofread service in?
What is Expert Translation?
Can you handle professional translations (i.e medical translation, legal translation, technical translation etc.)
What is proofreading only?
What is email translation?
Is the service suitable for Translation Agencies or professionals?
Why use One Hour Translation instead of freelance translator?
Is it possible to translate web sites?

The translation service - quality and speed

Who translates my text?
When will the translation start?
How fast will I receive the ready translation?
What is the Translation Count Down timer?
What is Additional Translator Review?
Why should I use Translate and Review?
How do I know I get quality translation?
What can I do to be certain of the quality of the translation?
What type of files do you support?
How can I tell the word count?
What about word count in Asian languages (e.g. Chinese translation, Japanese translation)?
I have special request for the translator where do I enter it?

Translation Confidentiality

Who sees the documents for translation?
Are translators bounded by non-disclosure agreement?
Is the service secured?

Translation Rates

How much does it cost?
Is there a special rate for large projects?
Translation service are usually costly. How come your service so affordable?
I have a professional translation (e.g. Medical translation, Legal translation, Technical translation, business translation etc.) how much is it?

Payment Methods

How do I pay?
What is PayPal?

Satisfaction

How does One Hour Translation guarantee satisfaction?
What if I'm not satisfied with the results?
How do I submit a translation project?

More Information

How many languages does One Hour Translation support?
Do you plan on adding other languages?
I have a question that is not on your FAQ, how can I get an answer?

Must Know

How much does it cost?
We charge a fixed price of $0.07 per word (in the original file) for all languages. We do NOT charge any other fees like editing, project management, etc.

How long does it take?
Translation of one, 200 words page, takes one hour ONCE the translator started working. A professional translator translates about 1800 words a day.

Can you split projects to get it done faster?
Since we have dozens of translators for each language pair, we can easily split large projects so the work can be done in parallel.

When does the translation start?
Translation project is sent immediately after you complete the 1,2,3 steps on our home page. During business hours a translator will usually start working within 30 min.

What is the difference between Translate, Translate & Review, and Expert Translation?

  • Translate is the standard professional translation. Translation costs $0.07 per word.
  • Translate and Review - 2 translators work on your project. Once you receive the translation you can send it to another independent translator for review. Translate and Review costs $0.12 per word, a 15% discount! - This is the most popular translation for business customers.
  • Expert Translation - medical translation, legal translation, technical translation or other specialized material. Expert translation costs $0.14 per word. Please note that you decide if you want Expert translation or regular translation.

I need a quote for translation
You can get an instant quote, simply click here enter the number of words you want to translate and select the type of translation.

Can I communicate with the translator?
Yes you can put a note to the translator before the project starts and communicate with her/him freely using the Discussion Board on the project page.

General

What is One Hour Translation all about?
We started One Hour Translation in order to make quality translations accessible to everyone everywhere in a fast and easy to use manner.
We wanted to connect between great translation talent and customers from all over the world in an easy and efficient way. We believe that our service help bring people from across the globe closer together for business and for pleasure.
Today One Hour Translation is considered the web's leading professional translation service.

Who can benefit from the service?
Most of our customers are businesses, large and small, as well as translation agencies. In general any one that needs quality translation fast can use our service.

Why should I use One Hour Translation?
One Hour Translation offers high quality, fast, 24/7 professional translation service at fair price. If you need fast, quality translation of any document, email, blog post or anything else at affordable price One Hour Translation is for you.
Our community of over 8000 certified professional translators will provide high quality translation for any document in over 45 languages.

What kind of materials can be translated?
One Hour Translation has 2 main translation tiers; one is general translation for things like email correspondence and other general issues. The other is Expert translation for medical, legal, technical etc. documents. We support all common document formats (MS Office, PDF, ZIP etc.).
If you have a professional document that requires Expert translation in a field that is not currently covered we will notify you immediately.

How does it work?
One Hour Translation is very simple and straight forward, just go to our translation service home page, select the source and target languages, enter your text or upload your file and select the translation type you want.
That's all there is to it. If you are already logged in the number of words will be taken from your account. If not you will be asked to register and enter your Paypal account or credit card. We will tell you when the translation starts and how long will it take to finish.

What languages do you offer translation service for?
At the moment, we offer translation service in more than 45 languages.
for complete list of supported languages please visit the translated languages page.

What languages do you offer Proofread service in?
At the moment, we offer proofread service in more then 45 languages.
for complete list of supported languages please visit the translated languages page.

What is Expert Translation?
Certain documents like medical, legal or highly technical documents require translator that is familiar with the terms used in the specific field of expertise. For these kind of documents we have the expert translation service where a native speaker expert translator does the translations.

Can you handle professional translations (i.e medical translation, legal translation, technical translation etc.)
Yes. This type of translations is called Expert Translations. Please see the answer above.

What is proofreading only?
Our community provides proofreading services as well, i.e. they review the text in the languages it is written in without translation and fix it where needed. Proofreading costs $0.07 per source word.

What is email translation?
Email translation is a service that lets anyone translate any text email in a very simple and transparent way. You don't even have to register as a customer. To read more please visit the Email Translation page.

Is the service suitable for Translation Agencies or professionals?
As a matter of fact it is. Many of our customers are translation agencies. Please refer to the Translation Agency page for additional details.

Why use One Hour Translation instead of freelance translator?
One Hour Translation has some clear advantages compared to working directly with freelancers:

  • All of our translators pass quality certification and verification process
  • We check the translation quality after each and every project - so we only have high quality translators
  • We guarantee your satisfaction, if you are not pleased with the results we will find another translator to do the job at no extra cost, or fully refund your money, no ifs, no buts, no questions asked.
  • Translators that work with us have long term commitment, beyond a single project, thus they have stronger incentive to do a good job.
  • With us a translator usually starts working on the project right away, no need to wait.
  • Once a translator starts working, a countdown timer tells you when the translation is going to be ready.
  • We have a Translate and Review option where an additional, independent translator checks the translation of the first translator.
  • Our prices are very competitive, we charge $0.07 per word for general translations, $0.12 per word for Translation and Review and $0.14 for expert translation (i.e. legal translation, medical translation, business translation, technical translation etc.)

Is it possible to translate web sites?
Yes. At One Hour Translation it is possible to translate web sites as well.
We recommend that you create a list with links to the pages you want to translate,
below each link include all of the text you need translated from the specified web page.
The translator will be able to follow the link to better understand the context and translate accordingly.
To prevent confusion and increase efficiency, it is important to prepare the text for translation in a separate list as described above,
rather than send the translator to look at the website for the text that needs translation.
If you need translation to several languages at once you may use our email translation feature.
Read more about email translation

 

The translation service - quality and speed

 

Who translates my text?
One Hour Translation has a community of over 8000 professional translators from around the world. We verify and certify each and every translator manually to keep the community professional. Translators are rated after each translation to maintain the high quality of our community.

When will the translation start?
The translation normally starts within 30 minutes. Once it starts a count-down timer shows when the translation is going to be ready. If the translation does not start within 30min. our customer service team gets involve to make sure a translator start working ASAP.

How fast will I receive the ready translation?
Super fast! Our large database ensures that there are always translators, connected to our system, that are notified in real-time about a need for a translation. They know they have to respond quickly in order to get the job. The translators are aware of the tight yet reasonable time frames we promise our customers.
If you need an urgent translation please go to our urgent translation page here.

What is the Translation Count Down timer?
Once a translator starts working on a translation job a countdown timer shows when the translation is going to be ready. In case a translator needs more time he will ask the customer directly for time extension. Translation of one page (200 words) takes approximately 1 hour.

What is Additional Translator Review?
When customer selects Translate and Review, the text is translated by one translator and then the translation is reviewed by another independent professional translator. The translator doing the review belongs to the more veteran translators on the site. This translation type is commonly used by businesses. The cost is $0.12 per source word for both.

Why should I use Translate and Review?
Any text can be translated from one language to another in many different ways, all of which may be correct. All of our translators are professional certified translators; still each has his style and choice of words. By selecting Additional Translation REVIEW an additional independent translator reviews the translation. Having 2 professional translators look at the text guarantees perfect high quality result.

How do I know I get quality translation?
One Hour Translation invests a lot of efforts in screening the translators that join our community and in monitoring the quality of their work on a regular basis after each and every translation job. In addition, using our quality verification technology we can detect and deal with potential translation quality issues in time. On top of that we recommend that you translate using Translate and review so 2 professional translators handle your text (see questions above for more info).

What can I do to be certain of the quality of the translation?
There are 2 ways to increase the certainty in a translation to language you are not familiar with. One is Translate and review, the translation is examined by another independent professional translator as described above.
The other way is Back-Translation - translating the original text with one translator, and then submitting the result to another translator to translate it back to the source language.

What type of files do you support?
The source to be translated can be entered as text directly or you can upload a file or several files. The translators of our community can handle all of the common file types including MS Word, Power Point, Excel, pdf, jpg, gif and all of the other common file types.
Some of the translators can also deal with special file types (SDL etc.) you may contact us in advance to verify if the special file format you have is supported in the required language pair.

How can I tell the word count?
We automatically count the words in all of the common file types (MS Office, PDFs etc.). You may change the number if you have mixed text for example. In cases where we cannot count the number of words (e.g. in a scanned document) you will need to count them yourself. Note that translators will check how many words they need to translate. Inaccurate word count might delay your translation.

What about word count in Asian languages (e.g. Chinese translation, Japanese translation)?
In Asian languages like Chinese and Japanese we count the number of symbols. In cases where we cannot count (e.g. scanned documents) the customer needs to enter the number of symbols.

I have special request for the translator where do I enter it?
You may write a note to the translator in the relevant field in step 2. You may also chat with the translator using the communication board once the translation started. If you have special requests please make sure you communicate them clearly to the translator.

 

Confidentiality

 

Who sees the documents for translation?
The text/ documents you submit to translation are viewed only by the translator and by the translator doing the review in case you selected Translate and review.

Are translators bounded by non-disclosure agreement?
All of our translators are bounded by Non-Discloser Agreement (NDA) as part of the terms and conditions they sign before beginning to work with us.

Is the service secured?
Yes. you may choose SSL encryption technology together with other measures to make sure that all of our customers and translators details and all of the material translated are well secured.

 

Translation Rates

 

How much does it cost?
We charge $0.07 per word for general translation. Translate and Review costs $0.12 per word. Expert translation costs $0.14 per word. expert translation is the preferred translation for legal translation, medical translation, technical translation, business translation etc. We add to that price the Paypal or the credit card transaction cost.

Is there a special rate for large projects?
Yes. We offer discount on bulk purchases of words. The discount increases as the number of words increase. Discounts starts from 5,000 and up. For buying 100,000 words at once we provide a 5% discount.

Translation services are usually costly. How come your service is so affordable?
We are able to reduce costs by using the Internet in order to make the human translation process more efficient. We eliminate the overhead for both the translators and the customers. Our costs are lower so we can transfer the savings to the customers.
Furthermore, our system is based on a dynamic first-bidder-wins method, each of the 8000+ translators in our community can decide if a translation job offered is right for her (considering size, price, time etc.).
In addition, our pricing is based on word count; you only pay for the amount of words you submitted.

I have a professional translation (e.g. Medical translation, Legal translation, Technical translation, business translation etc.) how much is it?
We charge $0.14 per word for translations that require expert translator. The following fields require Expert translation:
Automotive/Aerospace , Business/Finance , IT , Legal , Marketing/Consumer , Media/Entertainment , Medical , Patents , Scientific , Technical/Engineering,
Make sure you select Expert translation if you want a relevant expert to translate your text. General translators may be able to translate the text but they don't necessarily have the required domain expertise.

 

Payment Methods

 

How do I pay?
You may pay using PayPal, Credit Card, bank transfer and more payment options.

What is PayPal?
Paypal is the safest, easiest way to pay and get paid online.


Satisfaction

 

How does One Hour Translation guarantee satisfaction?
To guarantee satisfaction we invest a lot of efforts and focus on translation quality, speed and first class customer service. We want each and every customer to be happy with the translation they got and come back and use the service.
You may contact us with any issue at any time, we will do everything possible to make sure you get the best service.

What if I'm not satisfied with the results?
The procedure we follow ensures your satisfaction. Before the translator is paid, you can review his/her work and ask for corrections or improvements. If you are still not satisfied with the results, we re-direct the project to a different translator at no additional cost.

How do I submit a translation project?
Simply go to our home page and follow the simple 1- 2- 3 Steps.

 

More Information

 

How many languages does One Hour Translation support?
One Hour Translation supports over 45 languages and over 1200 language pairs, covering over 95% of the languages used by Internet users around the world. For a complete list of our supported languages please visit the translated languages page.

Do you plan on adding other languages?
We are constantly increasing the number of languages we support. If the language you need is not on that list please contact us and we will do our best to support it as well.

I have a question that is not on your FAQ, how can I get an answer?
Please contact us and we will answer your question within 24 hours.